Crumbl Cookies - Surprise

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13983 West Waddell Road, Surprise, AZ, 85379, US

Phone: (623) 246-1774

About

The world’s best cookies are available

Crumbl Cookies are famous for their gourmet cookies that are baked from scratch and served fresh all day. Their award winning warm chocolate chip and chilled sugar cookies are served each week along with four rotating specialty cookies. They provide excellent in-store service along with options for delivery and national shipping. Come visit in-store to smell the cookies baking, see bakers mixing dough, and become a part of the crumbl crew!

History
Established in 2017.

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, the cousins decided to try something a bit unique, A/B testing their way to the perfect cookie. They would take the exact same cookie, change out one ingredient like chocolate chips and randomly visit local gas stations and grocery stores simply asking one question "Which one of these two cookies is the best?" They continued this testing on ingredients and cooking methods until they came up with what they believe is the world's best chocolate chip cookie.The very first Crumbl opened in Logan, UT while Sawyer was attending Utah State University (go Aggies). Since then the franchise has expanded to 260+ locations in 36 different states. Each continuing to spread warm, fresh, delicious cookies to Crumblrs everywhere.

Reviews

Cookies were large and exploded with sweetness. If you're craving cookies this is an epic place for that. These would make nice gifts when visiting another person's home for the holidays.

Heads up - Their kiosk ordering system is broken. While traveling, we used a cc when ordering cookies from inside their store. It came back as "declined". Obviously that kinda freaked me out. So I used a second cc and it worked. We got our order. However the "declined" cc actually charged us..
The only way to fix this was to call the store manager a few days later who looked up the transactions during our visit and verified the glitch. They did refund the money from that so-called declined transaction. Oh, by the way that "declined" cc worked for everything on out trip. So if you get erroneously declined you're going to have talk to the store manager.

— Marcus

Was told to try if I ever had the chance. I'm glad I did. They were yummy. They were served warm and there is nothing better than a warm chocolate chip cookie!

I also tried the mint chocolate, Muddy Buddy and classic sugar cookie with icing. I'm not a big peanut butter fan, but the Muddy Buddy was good. The sugar cookie was my least favorite - the icing was a bit too much and too sweet. I would say that the two chocolates were my favorites. I would go back and try other flavors if I ever have the chance.

— Kris

I was staying nearby and wanted a little sweet treat, and Crumbl Cookies are some of my favorites in the entire universe, so I thought I'd get a cookie to take back to my hotel room. The flavors this week were unappetizing except for the Snickerdoodle Cupcake (I love Snickerdoodle cookies, they're my second fave cookie of all-time after gingerbread), so I decided to try that flavor. I'd never had it at Crumbl before.

The cookie did not disappoint! So much cinnamon flavor, with a large portion of sweet cream cheese frosting. My cookie was served quickly, was hot out of the oven, and was still warm when I got back to my room. The cookies are huge, but I had no problem devouring almost half of it myself (it paired especially well with the free decaf coffee that was provided in the hotel lobby). It was delicious and perfect in every way.

The store was very clean and the employees all were wearing their masks properly. The service was friendly and very fast. But the prices here are insane. I'm sure it's because of their location in a major entertainment and sports district, but ONE cookie -- ONE COOKIE! -- cost $4.09! That was BEFORE a tip (but they didn't solicit a tip like other Crumbl locations seem to do).

The single cookie cost $3.68, with .41 cents in tax. I noticed "& fees" on my receipt, so I dug deeper. This Crumbl actually charged me a 2.10% "service fee." It only amounted to .8 cents on this order, but still. There was no mention of any additional "fees" in the store. Sort of rubbed me the wrong

— Louisa

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